Call for NDIS support or Aged Care Consulting 1300 819 916
Let us provide you with high-quality care!
What ever age or ability challenge
Experience
We are passionate about helping people with the challenges they face when caring for others at home. Whether the person is elderly or has ability challenges, is young or older. Our point of difference to many other organisations is that our staff are supervised, their work is audited and we have experience managing hundreds of staff members at the highest levels of quality regulation. How does this translate to you? It means we listen. It means we train our staff well and it means if you have problems we work together to resolve them.
We know what you are going through can feel overwhelming, exhausting and confronting. Because every situation and family dynamic is unique we don't have a one size fits all approach, rather, we have a model of consulting with you to see what help you need and to respond to your situation. Below we have listed some ideas that may resonate with you, as sometimes you don't know you can ask for help with these things.
NDIS Supports
Do you have a Self Managed or Plan Managed your NDIS package and having trouble finding experienced carers? We have been in the same boat, so we have developed a team who are highly skilled and passionate about sharing their love of people, the arts and capacity building through experiences.
We may have a team member in just the right age group with similar interests as you. We understand that not one plan fits all. Daily or weekly services can include anything from meal preparation, hygiene, cleaning, to specialised plans focussing on strengths based practice, capacity building and consumer participation.
We are developing small and larger groups for socially fulfilling fun activities to connect with others. We will take the time to get to know you and develop an individualised plan that fits your specific needs. We work with you and your plan manager to provide supporters who are specifically chosen and orientated to your plan.
We have
- Musicians,
- IT specialists,
- Zoom groups,
- Choir masters,
- Story tellers,
- Artists,
- Drama/Dance teachers,
- Movie Buffs,
- Cooks/Chefs
- Farms to visit and many other activities that might take your interest.
In addition to these lifestyle and general supports we have friendly experienced Healthcare workers who can meet your clinically based needs.
Services
Ability Support - Plan Managed NDIS
We work with your plan managers to provide you with the supports you need to live your best life now.
Our rates are as written in the NDIS Price Guide with a minimum of 2 hours per appointment
Feedback
We take your feedback very seriously. Whether a compliment or a complaint, if you have any feedback you'd like to provide you can call us on 1300 819916 or email us. Let us know about your questions or concerns. We will get back to you as soon as we can and discuss how we can assist to resolve any concerns or collect information about your compliments so we can pass on to our support workers.
Contact us to provide feedback or make an enquiry
Connect With Us to provide your feedback
We take your feedback very seriously. Whether a compliament or a complaint, if you have any feedback you'd like to provide you can call us on 1300 819916 or email us. Let us know about your questions or concerns. We will get back to you as soon as we can.
Silver Heart Care
Call 1300 819 916
Privacy Policy
Silver Heart Care 1. We respect your privacy 1.1. Silver Heart Care respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. 1.2. "Personal information" is information we hold which is identifiable as being about you. 2. Collection of personal information 2.1. Silver Heart Care will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. 2.3. Additionally, we may also collect any other information you provide while interacting with us. 3. How we collect your personal information 3.1. Silver Heart Care collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 4. Use of your personal information 4.1. Silver Heart Care may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 4.2. Silver Heart Care may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. 5. Disclosure of your personal information 5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. 5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Silver Heart Care, www.silverheartcare.com.au, its customers or third parties. 5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. 5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. 6. Security of your personal information 6.1. Silver Heart Care is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 7. Access to your personal information 7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at lizzie@silverheartcare.com.au. 7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. 8. Complaints about privacy 8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 101 Panorama Drive, Thornlands, Queensland, 4164. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 9. Changes to Privacy Policy 9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. Approved by Signature: _________________________________________ 10. Website 10.1. When you visit our website When you come to our website (www.silverheartcare.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. 10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. 10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Silver Heart Care is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
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